Cathay Pacific Catering Services 國泰航空飲食服務(香港)有限公司招聘

We are the largest Hong Kong based air caterer offering services to over 40 international airlines. We are looking for qualified candidates to fill the following position:


Customer Services Officer

Key Responsibilities:

  • Be the brand representative to provide great customer services at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
  • Deliver a seamless airport experience to our passengers from check-in to boarding
  • Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
  • Opportunities to assist some behind-the-scene operations tasks
  • Prepare flight related documentations to ensure safe and an on-time operations


  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
  • Proficiency in spoken English and Cantonese. Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight and weekend)

Successful applicants will enjoy the following:

  • Flexible work schedules to suit your lifestyle
  • World-class training, coaching and support throughout your career
  • Opportunities to work across different teams in Hong Kong International Airport
  • Comprehensive Insurance Scheme and Medical Coverage    
  • Staff and family concessional travel benefits

Pricing & Menu Planning Officer


  • Communicate with airline customers to follow up on issues relating to menu queries and proposals, price indications, menu samples, food purchase and other ad hoc requests
  • Co-ordinate with internal departments on menu start-up and changes
  • Input menu specifications into internal IT system accurately and punctually
  • Assist in organizing meal presentations/audits and participate if required
  • Assist in achieving the profit margin target by setting prices in accordance with the company's directions


  • Diploma/Higher diploma holder in F&B or Catering, preferably with relevant working experience
  • Out-going with sense of responsibility
  • Ability to work independently and under pressure
  • Good command of English and Chinese, Mandarin would be a definite plus
  • Driving license is preferable but not a must
  • Shift duty might be required, depending the actual situation



We offer a competitive remuneration package and full range of benefit. Interested parties please send your resume via post, email or fax to People Department.

Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong

Fax: (852) 2116 0523


Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful.