Opening Late - 2019, ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car.  The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers.  It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more.

Inspiring Opportunity Awaits….

We are looking for.. 招聘以下職位:

Duty Manager


  • Resolve guest complaints and follow up on guest requests promptly according to the established standards

  • Maintain the incident logbook with all pertinent and important events throughout the entire shift to keep a permanent record

  • Oversee the VIPs guest process including, but not limited to, reviewing VIP reservation and ensuring smooth check-in/ check-out

  • Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and return business

  • Completed Night Auditor Close Day Procedures and responsible for disturbing the Morning Reports to the concerned departments on a daily basis

  • Act as Manager on Duty during the absence of General Manager and Department Heads to ensure smooth and orderly running of the Hotel


  • Holder of Diploma or above in Hotel Management and well versed with Opera system

  • Minimum 3 years ‘experience in the managerial level of Front Office

  • Excellent command of both written and spoken in English, Mandarin and Cantonese

  • Sound knowledge in emergency case and complaint handling

Call Centre Officer


  • Answer telephone calls in a professional manner

  • To provide an efficient message, relay job order and paging services for all departments

  • Report guests’ comment or complaints to Duty Manager whenever needed.

  • Timely wake-up call service upon guest request


  • Holder of HKDSE or equivalent

  • Relevant experience in hotel industry is an advantage

  • Independent, hardworking, willing to work on shift duties and overtime

  • Good command in English, Mandarin and Cantonese



  • 負責一般房務員工作,房間清潔及補充房間用品


  • 沒有學歷要求


  • Compassionate leave

  • Competitive pay

  • Dental plan

  • Discretionary bonus

  • Free duty meal

  • Insurance plan

  • Marriage leave

  • Medical plan


如有查詢可Whatsapp/致電 : 5500 6105 (人力資本部),或者將你的履歷電郵至