Alipay Payment Services (HK) Limited 香港招聘
Alipay Payment Services (HK) Limited is a joint venture between CK Hutchison Holdings and Ant Financial Services Group. We offer a consumer-oriented digital wallet under the ‘AlipayHK’ brand, which will further integrate online and offline payments to bring a truly universal experience for consumers.
Dedicated to local-currency payments in Hong Kong, AlipayHK attracted over 100,000 active users in the first two weeks after its launch May 2017. The mobile app is now accepted in over 4,000 leading retail brand outlets in Hong Kong. On top of in-store payment services, AlipayHK also enables many in-app lifestyle features such as third-party insurance products, and the ability to receive offers such as F&B vouchers and sticker rewards from local partners, such as online dining guide OpenRice.
Growth Manager, Merchant Growth
Responsible for the coordination and management of campaign, plan the slogan and copywriting. Through coordinate and cooperate with other departments, follow up the whole procedure, make the campaign goes live smoothly
Data monitoring of campaign,conduct regular reports of data analysis to optimize Growth Team direction and planning
Optimize the key points involved in the user experience, explore the key points for business development and speed up the user acquisition and activation
Bachelor degree or above with 3-5 working experience in E- Wallet / Banking/ Growth / Marketing Agency
Excellent capability of project management and planning
Goal-oriented with professional working integrity and responsibility, excellent capability of executions with outstanding communication skills with both internal and external parties for cross-department coordination
Strong sense of product and data with good experience on problem solving skills
Strong copywriting and planning skills
High proficiency in English and Mandarin
Hong Kong resident and live in Hong Kong for recent 3 years
Financial Institution Business Development Manager
Originate and manage FI cooperation for the development of Eco-system among different stakeholders including users, merchants, PSP and banks in HK
Cooperation with payment facilitators. Expand payment channels for Alipay HK. Develop and manage relationship with international payment facilitators (payment gateway, 3rd party payment company, card scheme, bank, OTC and other alternative payment channels)
Cooperation with banks. Develop and manage partnership with local and global bank to promote Alipay HK acceptance
Reach out partnering bank for fund settlement, FX, financial services, liquidity management and cross border solution
Enhance relationship with local regulator and promote digital payment and inclusive finance in the Hong Kong Area
More than 5 year working experience, 3 years of which in FI or payment channel relationship. Working experience in 3rd party payment company/ payment solution in e-commerce platform/ cards scheme/ bank’s payment solution department (payment or merchant acquiring) is preferred
In-depth understanding in local regulation and compliance regarding payment business and x-border fund movement in the region
Able to work independently and also a good team player, share the company core value and commit to meet the deadlines under time constraints
Strong verbal and written communication skills with excellent Excel and PPT capabilities
Fluent speak and writing English, Cantonese and Mandarin Chinese is mandatory
UX/UI Designer (UI Focus)
Responsible for the interaction design of AlipayHK products on both web and mobile platforms
Involve in product planning, detail design, design guidelines creation and team members mentoring
Manage end-to-end processes in user experience design from end user’s requirement analysis, through information architecture, wireframes, user flow, behavioral design and prototype to implementation for a variety of mobile/web products
Conduct agile design research, including needs finding research, conceptual validation, usability testing, data monitor, etc. and able to translate research findings into tangible designs
Participate in creating, maintaining and applying design guideline and templates
Influence the product direction and team decision based on your design and research
Bachelor’s degree (or higher) in interaction design, industrial design, computer science, psychology, human factor or equivalent education or experience
3+ years of interaction design experience in designing web/mobile products or financial products; more experience will be considered as Senior UX/UI Designer/ Lead UX/UI Designer
Excellent communication skills, cross-team collaboration skill and ability to make compelling and clear design presentations for varied audiences
Having a keen eye on the design trends, front-edge technologies and designs
Experienced designer with good knowledge of Hong Kong markets preferred, able to communicate and work across different culture and under time pressure. Spoken Mandarin as bonus.
Technical Operation & Maintenance Manager
Responsible for technical operation during project implementation and after-implementation maintenance support
Monitor and analyze the real-time/off-line data, providing maintenance and technical support as necessary to ensure that the business operation of key functions is normal, and the various types of key partners and merchants are working and sound
Coordinate the resources of all parties concerned to quickly respond to emergent cases of key merchants. Improve the cooperation mechanism and process
Summarize and optimize the on-line/off-line monitoring rules, work closely with the relevant stakeholders to improve the platform’s overall infrastructure performance and capabilities
5+ years working experience in Software Development or Technical Support;
Familiar with JAVA programming language, computer networks, database, data mining, or business intelligence;
Should be able to keep calm in emergencies, and make the correct decision to handle the unexpected exception;
Good communication skills (fluent English); can coordinate and collaborate among teams to drive and complete the work;
Ability to work under pressure and take the 7*24 emergency on-call;
Operation or maintenance experience in the sectors of banking, payment agencies (payment & settlement business) is a plus.
Fluent in English, Cantonese & Mandarin
Business Development Manager
Manage local business development, including business planning, market development and operation, integrate resources to cooperate with key clients, government and associations,, small merchants, build up local ecosystem and empower partners;
Based on local market characteristics, make localized business strategies, and decompose goals for all segment market managers to achieve final goals;
Leverage key best practices to drive and successfully grab the new business opportunities in different segment market; build and effectively manage a list of new merchants or segment market to drive business development in order to meet the business development target;
Collaborate with internal resources and external network to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive business;
Participating in big business tender and business project management. Plan, track and manage key milestone of a whole life cycle of a project from the beginning to the end, detect and mitigate project risks, and ensure successfully delivering the project on time;
Product Design: can give feedback to website based on market trends and customer needs to optimize products;
Partnering closely with leaders at Alipay HK, in particular with Operations, Technology, Marketing to ensure consistency in our commercial plan and operational activities and to appropriately prioritize the execute upon the different business in the context of overall Alipay HK objectives.
Minimum Bachelor’s Degree with 5+ years’ experience in Payment or financial services/retail/marketing industry;
Experience in business strategy/sales/client management in a consumer facing online and offline retail/services industry;
Markets Planning & Layout: be able to build up business development management systems, make use of BD management systems and tools to develop and cultivate market, encourage healthy competition between markets, explore and duplicate methods;
Strong communication and interpersonal skill and experience in sales/BD;
Highly analytical and strategic, flexible and adaptive, be able to shift the role from strategy to day to day tactical operations constantly ;
Fast learner and self-motivated; Be able to work independently as well as in a team environment
Outstanding writing and verbal communications skills in both English and Cantonese are required. Fluency in Mandarin will definitely be a plus.
Assist Business Development Managers in client meetings, introducing AlipayHK payment service solutions to potential partners or merchants; help customers to identify right solution with AlipayHK payment service products
Responsible for Merchants/Integration Partners pre-integration technical inquires, integration project management and post-integration technical support requests. Ensure high quality integration with AlipayHK payment service payment network
Identify and summarize Merchants/Integration Partners’ pain points. Propose enhancement to AlipayHK payment service products and industry solutions engineering team
Manage the technical support service requests from clients. Collaborate with internal team to resolve customer’s issues
5+ years software development or software technical support experience, familiar with JAVA, Mobile（IOS or Android）、SDK development、Network knowledge TCP/IP/HTTP(S)/etc.
Client-focus with great problem-solving skills
Able to collaborate with different parties, coordinate resource across departments to resolve urgent issue under pressure
Native in Cantonese, fluent in Engish and Mandarin
Working experience of integration or support on Payment software systems; Finance software systems
Enterprise technical support experience
Growth Manager, User Growth
Develop strategic operations planning for relevant merchants/industries and follow up the whole procedure, speed up the user acquisition and business collaboration and responsible for multiple KPI of operations
Data monitoring for daily operations, coordinate the resource of multiple departments to explore key points for business development. Increasing the user base and improving the user activation performance by strategic marketing plan
Conduct regular reports of data analysis to optimize operations direction and planning
Raise demands of product development and co-work with product development and technical team to achieve product realization
Conduct annual collaboration with Key Account merchants to provide exclusive incentives/ offers to our users, e.g. discount/service/promotion offers etc. Manage a good relationship with Key Account merchants to increase the scale of cooperation gradually
Explore market demand, optimize operations strategy, product development, and business development by paying close attention to market competition and analyzing feedback and reports of multiple departments
Bachelor or above degree, with at least 5 years working experience in E-commerce/ Banking/ Marketing of FMCG/ Operations strategy planning.
Customer-oriented and well-understanding of O2O business and operations.
Excellent capability of project management and strategic planning, strong sense of product and data management with good experience on problem solving skills on operations.
Goal-oriented with professional working integrity and responsibility, excellent capability of executions with outstanding communication skills with both internal and external parties for cross-department coordination.
High proficiency in Cantonese, English and Mandarin.
Candidate with less experience will also be considered as Assistant Growth Manager
Assistant Human Resources Manager / Human Resources Manager
Provide both strategic and operational HR advice to business
Deliver quality HR services including but not limited to staff movements, HRIS maintenance, payroll processing, benefits administration, provident fund & pension administration, leave management and taxation
Support Head of Talent Management in annual salary/bonus review cycle and long term incentive scheme administration
Keep up with market trends and review compensation & benefits for employees to ensure competitiveness and equity
Formulate and implement HR policies and participate in HR projects/ initiatives; Provide recommendations or solutions in resolving complex HR issues
Provide end-to-end recruitment services to designated business
Drive employee engagement and employee well-being initiatives
Prepare HR-related metrics and management reporting
Any ad-hoc duties as required
Degree holder with a minimum of 5 years’ experience in HR
Less Experience will be considered as Assistant Human Resources Manager
Demonstrated high proficiency in a broad array of HR functional competencies in particular compensation & benefits
Strong partnership mindset and genuine interest in championing people initiatives
Ability to manage competing priorities and be flexible in roles and responsibilities in a fast-paced environment
Strong communication skills in English and Cantonese (Written and Spoken)
Senior Product Manager / Product Manager
As Product Owner, deliver and enhance AlipayHK App to support business strategy.
Understand competitive landscape in local markets (Hong Kong), discover market insights and identify customer pain points
Collaborate with different teams and stakeholders, project-manage the integration of payment channels onto Alipay platform and overseas E2E development process from evaluating contracts to go-live. Manage channel partners and customer relationship in any product related engagement.
Articulate value propositions of business initiatives. Translate business requirements into product requirement/ user stories. Ensure development team understands the context and specifications to deliver quality product within timeline.
Understand user mindset and behavior thru research, observation, data-mining and E2E testing. Engineer and deliver frictionless and relevant payment experience to customers.
Manage partner and customer relationship in any product related engagement.
Understand, define and track product performance metric. Continue provide feedback to improve customer experience and performance
5 years+ experience in a product management or related role. Previous experience in payments or ecommerce industry is highly preferred
Good understanding on ecommerce, payment technology, payment channels and industry players in Southeast Asia markets
Hands-on experience working with both business and technical teams, preferably integrating payment channels or payment services. Experience in understanding business requirement and defining product specifications
Strong analytical skills and proven ability of data-driven decision-making, ability to define and manage qualitative and quantitative research and measurement plans
Strong organizational acumen – ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration
Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done
Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers
Strong communication and interpersonal skills in Chinese and English