Alipay Payment Services (HK) Limited 香港招聘

Alipay Payment Services (HK) Limited is a joint venture between CK Hutchison Holdings and Ant Financial Services Group. We offer a consumer-oriented digital wallet under the ‘AlipayHK’ brand, which will further integrate online and offline payments to bring a truly universal experience for consumers.

Dedicated to local-currency payments in Hong Kong, AlipayHK attracted over 100,000 active users in the first two weeks after its launch May 2017. The mobile app is now accepted in over 4,000 leading retail brand outlets in Hong Kong. On top of in-store payment services, AlipayHK also enables many in-app lifestyle features such as third-party insurance products, and the ability to receive offers such as F&B vouchers and sticker rewards from local partners, such as online dining guide OpenRice.

www.alipay.hk


UX/UI Designer

Key Responsibilities:

  • Responsible for the interaction design of AlipayHK products on both web and mobile platforms

  • Involve in product planning, detail design, design guidelines creation and team members mentoring 

  • Manage end-to-end processes in user experience design from end user’s requirement analysis, through information architecture, wireframes, user flow, behavioral design and prototype to implementation for a variety of mobile/web products

  • Conduct agile design research, including needs finding research, conceptual validation, usability testing, data monitor, etc. and able to translate research findings into tangible designs

  • Participate in creating, maintaining and applying design guideline and templates

  • Influence the product direction and team decision based on your design and research

Job Requirements:

  • Bachelor’s degree (or higher) in interaction design, industrial design, computer science, psychology, human factor or equivalent education or experience

  • 3+ years of interaction design experience in designing web/mobile products or financial products; more experience will be considered as Senior UX/UI Designer/ Lead UX/UI Designer

  • Excellent communication skills, cross-team collaboration skill and ability to make compelling and clear design presentations for varied audiences

  • Having a keen eye on the design trends, front-edge technologies and designs

  • Experienced designer with good knowledge of Hong Kong markets preferred, able to communicate and work across different culture and under time pressure. Spoken Mandarin as bonus.

Merchant Service Manager

Job Description:

  • Responsible for AlipayHK JV merchants account servicing

  • Responsibilities including but not limited to online and offline merchants communication, customer complaint management and Key Account merchants operation

  • Design and implement merchant accounts service procedure; optimize merchant service experience

  • Explore merchant’s potential needs, coordinate and communicate with internal departments to optimize operation strategy, product development and business development

  • Screen and process merchants application

Job Requirements:

  • Bachelor degree or above with at least 5 years working experience

  • Customer-oriented and strong ability to work under pressure

  • Previous experience in account servicing and internet business or other related industries is preferred

  • Excellent communication, execution and problem-solving skills

  • High proficiency in English and Cantonese

Merchant Service Executive

Job Description:

  • Responsible for AlipayHK JV merchant account servicing

  • Responsibilities including but not limited to online and offline merchant communication, customer complaint management and Key Account merchant operation

  • Design and implement merchant accounts service procedure; optimize merchant service experience

  • Explore merchant’s potential needs, coordinate and communicate with internal departments to optimize operation strategy, product development and business development

  • Screen and process merchants application

Job Requirements:

  • Bachelor degree or above with at least 3 years working experience

  • Customer-oriented and strong ability to work under pressure

  • Previous experience in account servicing and internet business or other related industries is preferred

  • Excellent communication, execution and problem-solving skills

  • High proficiency in English and Cantonese

Creative Content Writer (Bilingual)

Job Description:

  • Facilitate the development of compelling, creative and relevant content for app product, campaigns, and ad hoc projects

  • Experience in marketing promotions, familiar with online and offline media resources and be an instrumental member in developing ATL & BTL content materials

  • Develop compelling content for marketing materials, public relations speeches, interviews, and case studies

  • Proactively coordinate, develop and perform quality control of translation projects including app product and marketing documents, as well as to interact regularly across different teams for product enhancement

  • Perform quality control on all advertisements and content distribution

  • Assist in other ad hoc assignments as required

Job Requirements:

  • Degree holder in communications, marketing, media or related disciplines

  • Excellent and stylish writing and editing skills in Chinese and English are essential

  • 3 years of relevant working experience is preferred

  • Candidates with bilingual translating, copywriting, and editing experience in marketing related materials preferred

  • Proficiency at MS Excel, Word, PowerPoint

  • Independent, self-motivated, problem solver, organized, detail-oriented and patient

  • Well-developed organizing and time management skills with the ability to prioritize and manage multiple tasks and projects at any one time

  • Able to meet ad hoc requests

UX Researcher

Job Description:

  • Explore the key factors that affect customer experience and understand the motivation and needs behind users’ behavior including identifying the appropriate research techniques and business measurements

  • Responsible for designing, conducting, analyzing on user-centered design research and usability testing for AlipayHK app, including identification of market trends and user needs, as well as in-depth testing for the continuous improvement of our product

  • Articulate the research findings and share actionable recommendations with all stakeholders in the company

  • Collaborate closely with UX/UI/creative designers, programmers and different teams including marketing, product and growth team to ensure the design work meet or even exceed client expectations and feasible to implement

Job Requirements:

  • Bachelor’s degree in Graphic or Digital Design or other related field

  • 5 years of working experience in design related field, preferable with exposure in mobile/ web product/ advertising industry and design studio company. Less experience will also be considered for junior position.

  • Strong creative view and ability to communicate and present ideas in a clear and concise manner

  • High level of initiative and ability to work under tight deadlines in a fast-paced, team-oriented environment

  • Good command of both English and Chinese and proficiency in Putonghua

  • Applicants are required to submit the creative design portfolio